ldap trial software / shareware for mac

Requirements:

• Mac OS X 10.4 or later
• LDAP directory with permissions to modify and create entries

The Web Help Desk is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk enables tech support groups to configure problem types and locations, and to manage assets, clients and purchase orders.
Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance.
Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved.
All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.
Try the online demo and find out why customers like Apple, Sony Pictures and Starwood Hotels are so happy with the Web Help Desk!

Main features:
- 100% Web-Based Interface - The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
- Cross Platform Technology - The Web Help Desk offers installers for Mac OS X Server, Windows 2000/NT/XP/2003/2005 Server, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
- Database Back-end - With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. We also offer support for Microsoft SQL Server 2000/2005, MySQL 5, PostrgreSQL, Oracle 8i/9i and OpenBase.
- Help Request Prioritization - The Web Help Desk uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
- Client Request and Self Help - Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with our FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
- E-Mail Based Submission and Updating - Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
- Search Capabilities - Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
- Asset Management - Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
- Performance Reports - As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desks robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
- LDAP and Active Directory Synchronization - Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsofts Active Directory, the Web Help Desk seamlessly integrates into your companys IT infrastructure.
- FAQ Knowledge Base - Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
- iCalendar Integration - Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
- E-Mail Alerts - Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
- PDF Generation and Spreadsheet Exports - The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. Weve integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
- Billing and Invoicing - Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.

System requirements:
- WebObjects Deployment License
- Server: Mac OS X Server, Win2000/2003, Linux, Solaris 8
- One of the following RDBM Systems: FrontBase (included), OpenBase, MySQL, SQL Server 2000, Oracle 8/9i/10g
- Client: Safari, I.E. 5 , Mozilla/Firebird/Camino/Netscape 6 or OmniWeb 5.

Version restrictions:
- 30 days trial period.

Enhancements
- Fixed: Incorrect "not null" flag on the TICKET_ATTACHMENT table.
- Fixed: Links to private attachments are not included in client e-mail.
- Fixed: Client attachment count in History view takes hidden attachments into account.
- Changed: IP Address column in Asset is widened to 40 characters to handle IPv6 addresses.

Deep Freeze Mac instantly protects and preserves baseline computer configurations. No matter what changes a user makes to a workstation, simply restart to eradicate all changes and reset the computer to its original state - right down to the last byte. Deep Freeze helps to keep expensive computer assets running at 100% capacity and the technical support time is reduced or eliminated completely.The result is consistent trouble-free computing and a dramatic increase in computer uptime.
While Deep Freeze Mac provides bulletproof protection, its non-restrictive approach also improves user productivity and satisfaction. By placing no restrictions on a users ability to access all system resources, users avoid the frustration of downtime due to software conflicts, operating system corruption, misconfiguration, and many other problems. Users are always assured of computers that are consistently operable and available.
This edition of Deep Freeze Mac can be deployed and controlled with Apple Remote Desktop (ARD) or the LANDesk Management Suite console.

Main features:
Absolute Protection:
- Guarantees 100% workstation recovery on restart.
- Provides password protection and complete security.
- Protects multiple hard drives and partitions.
Configuration Options:
- Supports multi-boot environments.
- Customize user name and password.
- Choose whether the Deep Freeze icon will appear in the menu bar.
- Choose whether the hard drive icon will appear with the Deep Freeze badge.
- Localized in English, French, German, Spanish and Japanese.
- Update feature checks for newer Deep Freeze Mac versions.
Control and Flexibility:
- Use ThawSpace to designate global or user-specific spaces for retaining data.
- Selectively Freeze or Thaw fixed drives, volumes, or partitions.
- Import or export configuration files to or from other Deep Freeze Controllers.
- Use Deep Freeze Assistant to create customized installation packages with all desired options pre-configured.
- Schedule multiple maintenance periods to automatically pull down persistent Apple Software Updates.
- Add or delete Global and Individual ThawSpaces from within the ThawSpace tab in the Deep Freeze Controller.
- Create ThawSpaces from 1 MB to 120 GB in size.
Retain User Data:
- Choose from mapping specific accounts, or entire types of accounts.
- Account types include Admin, Standard and Mobile accounts.
- Map all or specific parts of a user account to a second partition or ThawSpace.
Integration and Compatibility:
- Get enterprise-style capability with Apple Remote Desktop (ARD) integration.
- Use Deep Freeze Assistant to install Saved Tasks in the ARD console.
- Choose from a number of Saved Tasks related to Deep Freeze for use with ARD, such as Boot Frozen, Boot Thawed, Uninstall Deep Freeze, and others.
- Compatible with Mac OS X 10.3 (Panther), 10.4 (Tiger) and 10.5 (Leopard).
- Universal binary for Intel-based and PPC-based Macs.
- Manage Deep Freeze Mac through the LANDesk Management Suite console.
- Use LDAP, Active Directory, and Open Directory accounts without limitation.
Dual-Boot Support:
- Deep Freeze Mac will protect your entire Mac partition, including any virtual machines within it.
- Deep Freeze for Windows can be used to protect Parallels, VMWare, Boot Camp, and Virtual PC environments.

Version restrictions:
- 30 days trial period.

Enhancements
- Minor bug fixes.

JSCAPE Secure FTP Server is a highly secure FTP server designed to provide enterprise level secure file transfer capabilities.
FTP Server is a very useful tool, platform-independent with installers for Windows, Linux, Solaris, and Mac OS X.
Main features:
- Platform independent - Support for Windows, Linux, Solaris and Mac OS X environments.
- Data protection - Protect sensitive data using secure SSL encryption with support for both explicit and implicit SSL.
- HIPAA compliance - Using secure FTP data is protected during transit to meet HIPAA compliance requirements.
- Multiple protocol support - Support for both FTP and secure FTP (FTP over SSL) protocols.
- IP access rules - Lock down your server using access rules based on client IP address.
- Virtual file system - Define virtual directories and permissions for your users.
- Virtual hosting - Create multiple FTP server instances each with their own users and configuration.
- Remote administration - Securely manage your servers remotely from anywhere in the world.
- Logging - Customizable logging support allowing you to log only those events that are important to you.
- Passive port redirection - Specify a different IP address to use in response to passive client connections. Ideal for use in environments that use NAT.
- Passive port range - Specify a range of ports to use for passive connections. Ideal for use in environments with strict firewall configurations.
Enhancements:
- Added authentication module for authenticating users against relational databases, LDAP or Active Directory services.
- Added ability to store logs in relational database.

Use your phone directly from Mac OS X.
Mac OS X does not offer its own telephone dialer to support PBX systems. In order to enable dialing out of an address book, we have developed direct, enhanced with some features for ease of use. direct is a CTI solution for Mac OS X, automating telephone handling. direct uses ilink TeamCall to link Mac and telephone system. Dialing is easier with direct: the callers identity is displayed on screen. The computer may react to incoming calls by executing preset activities. Telephone numbers can be found quickly with direct. The adaptive search function recognizes the most commonly used contact data. A mouse click is sufficient for direct to set up the connection. Within the network, direct indicates the status information of all other direct users. Whether a colleague is currently engaged or free to take a call is visible at a glance. Calls can also be taken over even without configuration of working groups simply using the Mac OS X Bonjour function.
Main features:
- Search in the Mac OS X address book
- Search in LDAP servers
- Short dial list can be configured
- Display the caller id including a photo of the calling party if available
- Redial
- Group functions within local network
- Dialing of selected telephone numbers from within almost all Mac OS X applications
- Integration in applications through AppleScript (e.g. FileMaker Pro)
- Includes ilink TeamCall.
Enhancements:
- Supports almost any TAPI-enabled phone system. This is made possible by ilink TeamCall Express, the new telephony server bundled with direct. Successful deployments have already been made with phone systems from Panasonic, Ascotel, Ericsson, and Avaya (IP Office).
- The pop up window has received a major overhaul and incoming calls can now also be signaled using the notification system Growl (http://www.growl.info).
- The new integrated demo license allows potential buyers to test drive direct before a purchase.

CrushFTP4 is a powerful file server well ahead of its time. Not only does it handle serving FTP, but it also does SFTP (SSH FTP), FTPS (FTP over SSL), HTTP, HTTPS, WebDAV, and WebDAV SSL. From that list you can see it is serious about security and encryption.
CrushFTP does this by treating your local machine as if its the same as any other machine.
The Crush in CrushFTP comes from its ability to compress transfers on the fly seamlessly making for faster transfers!
In about 10 clicks you can be up and running with a powerful FTP server, HTTP server, HTTPS server, and WebDAV server, with your first user created and ready to login!
Use the Finder to Upload / Download / Everything
WebDAV allows you to use the OS X Finder to connect to the server and work on it as if it were another hard drive on your machine. Read, write, rename, etc. all with WebDAV. Normally the Finder is read only when using FTP, so WebDAV is a welcomed addition.
Advanced Web Browser File Management
The built in fully customizable WebInterface allows you to present a website to customers so they can easily upload files to you, or download files to you. It has support for drag and drop uploading on the website, as well as the ability to upload folders while zipping them on the fly. It will even automatically resume a transfer should the network connection die in the middle, or the user closed their browser.
This is by far the easiest way to receive uploads from your clients. This saves time and bandwidth.
Or you can use the browser uploader which uses AJAX to queue up file transfers and submit them all at once. Either way, you get real-time feedback on the upload progress, speeds, and estimated time remaining... all things you cant get normally.
Email Notifications
Easily setup emails to come to you when a user uploads a file. Did the user upload 50 files? Dont want 50 emails? Not a problem. CrushFTP will build one email with all 50 items listed in it... even if they used a client that logged in with 10 connections to do the uploads!
Configure
CrushFTP is easy to configure. You can drag and drop folders on a user to grant them access to the folder. The user will then only be able to access that folder. Not like OS X where they can browse around outside their home folder.
Want to add SFTP to your server? Its just 5 clicks away. Click preferences.(1) Click add.(2) Enter a port for it to run on, click OK.(3) Click the SFTP server type.(4). Click OK to close the preferences.(5) literally thats how easy it is to configure things in CrushFTP. All the hard work is done for you.
Tons of Plugins
The plugin support for CrushFTP allows for a whole new set of expandable features. One example allows you to make users by "creating a folder". Thats all. You create a folder with a specific name, and a user with that name can then login with access to only that folder! You cant get any easier than that. Right now all plugins to CrushFTP are free.
Here are just a few of the plugins :
- AutoUnzip (decompresses .zip files when a user uploads them)
- MagicDirectory (make a directory, and a user can login)
- WebStatistics (OS X widget to monitor your server)
- CrushSQL (use SQL tables to load your users from)
- LaunchProcess (launch external actions on uploaded files)
- HomeDirectory (make a user, and their home folder and permissions are created automatically)
- CrushLDAP (use ActiveDirectory, or LDAP to load your users from)
- BlockContent (only allow files with specific extensions)
Preview Users Access
Scared about giving users access to your computer? You can "preview" what the user will see with the user manager. You can control the access to every file or folder so there is no confusion on what a user can or cant do. Once a user has logged in, you can monitor what they are doing with the CrushFTP interface. See which directories they access, what files they download, and upload.
OS X Widget
The included CrushFTP widget allows you to monitor your server with the press of a button. See a real-time snap shop of whos connected, what files have just been accessed, a whole summary of what your server is doing.
Training Videos & Documentation
Free training videos showcasing various features of CrushFTP are available on CrushFTPs homepage. Additionally, should you have questions or concerns, you have direct email access to the developer who will respond to questions very quickly.

This new client allows Mac OS X users to protect their machine by having their data back up through the network by a Linux or Unix server of the award-winning backup solution, Arkeia.
Arkeias Mac OS X client can perform a backup of all files, including documents and applications, as well as important system files such as the Netinfo database. Privilege information and special file system features like Mac OS resource forks and Finder attributes are preserved.
In addition, hot backup plug-ins are available to protect your MySQL and LDAP data.
Compatible with Arkeia Light, the free version of Arkeia, and the commercial version of Arkeia, available as a downloadable 30-day demo.
Version restrictions:
- 30 day-demo ; can support up to 10 client computers