woxy.com portal
WOXY.com Widget 1.0
WOXY.com Widget - Shows the last five songs played on woxy.com more>> WOXY.com Widget - Shows the last five songs played on woxy.com
Download the WOXY.com widget to keep up with the future of rock and roll.
The updated widget allows you to submit requests and view the latest news from the website. As always, the WOXY.com widget is an easy way to keep track of whats playing and purchase some of the great music on woxy.com.
Enhancements
- Completely redesigned
- View the latest headlines from woxy.com
- View album art for the currently playing song
- Submit a song request.
mojoPortal 2.3.0.1
Open source web site framework and content management system written in C# more>> Open source web site framework and content management system written in C#
mojoPortal, is an open source web site framework and content management system written in C# that runs under Mono on Linux or Mac OS X or under ASP.NET on Windows.
You can think of mojoPortal as a Starter Kit for Advanced ASP.NET Portals and Web Sites.
Out of the box, mojoPortal provides dynamic database driven web site(s) with an XHTML compliant Content Management System and community features like Blogs, Forums, Image Galleries, etc.
Main features:
- Runs under Mac OS X, Windows/IIS or mono/Apache with most GNU/Linux distributions
- Works with MS SQL Server, MySQL, PostgreSQL, Firebird Sql, and SQLite databases
- Host multiple sites on 1 installation and db with host names
- XHTML Compliant Content Management with support for work flow and approval/publishing process
- Enter content with the FCKeditor , TinyMCE, or XStandard HTML WYSIWYG
- Blogs
- Forums
- Image Gallery
- RSS Feed Aggregator
- Event Calendar
- Contact Form
- File Manager - use with caution, provides direct access to the server file system.
- Shared Files module - looks and acts like the File Manager module but stores and manages files in a safe way on the server. Folders are really database items as are the friendly file names. Files are stored securely in a special folder and named using guid strings and a .config extension. This prevents them from being requested or served with a normal http request. Authorized users can download because the module serves them using Response.WriteFile. The module also supports versioning of files.
- User Profile Page - with easily customisable properties
- Member List Page
- Bread Crumbs
- Custom Skinning with support for user selectable skins and individual skins per page
- Flexible Menu system
- Localization - all labels and image alt text comes from a configuration file
- Configurable Whether to Encrypt Passwords
- Configurable Whether Registration requires e-mail confirmation
- Configure use of SSL for the whole Site or per Page
- Send Password Feature (when not using encryption)
- Url Re-writing for mapping friendly Urls to site pages
- Site Search with Role based filtering
- Error logging and optional debug logging
- Support for LDAP Authentication using Active Directory or OpenLDAP
- Support for Windows NTLM authentication
- Support for OpenID authentication
- Support for Windows Live ID authentication
- Personalization with WebParts
- Numerous attractive skins with Table-less CSS layouts
- Site Statistics and Who Is Online
- Poll Feature - currently only available using MS SQL or MySQL
- Survey Feature - currently only available using MS SQL or MySQL
- Newsletter
Enhancements
- Content Versioning
- The Html Content and Blog features now support keeping a history of every edit (like a wiki). You can compare any historical version of the content to the current version and you can restore any version to the editor so that you can restore it as it is by saving it or modify it further then save it. Versioning can be enabled at the feature instance level or it can be enforced site wide from Site Settings or it can be enforced from Web.config. Site administrators and content administrators can delete history but no other roles are allowed to delete the history. The ContentHistory is built into the core so that it does not have to be re-implemented for each feature. Each feature does implement its own UI to show or restore the previous versions, but they leverage common business classes to store and retrieve their history. In the future we will implement versioning for product and offer descriptions in the WebStore, developers may also leverage this in their own features to keep version history for their own feature data. This is one more thing to mark off our Road Map as complete. Next up is a general Content Tagging/Category system that can be re-used across features, and a Content Comment system that can be re-used across features.
- Web Chat using Windows Live Messenger
- See my previous post for more information about the new Chat feature. This was not even on the roadmap but when I saw how easy it was to implement I decided to work on it. It was fun and it only took a few days. One of the things I like best about my job is that I can just decide to work on something for a few days because its fun.
- New PlugNPay Payment Gateway in WebStore thanks to Voir Hillaire
- New Skin - dcarter-bluedesert, based on dcarter-ticktockpro but modified and contributed by Sami Isamil Hassan
- Various minor enhancements based on feedback and fixes for bugs reported in the forums since the last release.
- More progress moving away from ExtJs by implementing some .NET controls for YUI to replace the ones I previously built for ExtJs
- Some of you may have checked out my Site Office UI prototype in the past. Its a separate plug in system than the main content system designed more for a consistent application user interface rather than for creative design like we use for the public facing web site via our skins. You can see the Site Office layout on this site or the demo site if you login and click the "Site Office" link at the top of the page, or you can look at the origianl layout demo for ExtJs here. I still have not implemented any real features for Site Office, but the plug in system itself works and Ive even received emails from developers who have implemented their own plug features using it. I got kind of side tracked off of the Site Office idea partly because I had spent quite a bit of time implementing .NET wrapper cntrols around the ExtJs javascript to make it easy to use and then the ExtJs project changed their license to GPL which is not compatible with our CPL license, so I could no longer get upgrades of ExtJs and include them with mojoPortal. Since then weve been stuck on version 2.0.2 of ExtJs which was the last version they shipped under the LGPL (which was compatible). I had also used a little ExtJs in the Contact Form for the messaage list page. For a long time Ive been thinking I really need to build new .NET wrapper controls with similar functionality but using the YUI javascript instead of ExtJs.
- So again in the name of fun (because I like building .NET controls around javascript) I spent some time implementing some new controls with YUI to replace the ExtJs stuff Ive been using. I have now removed the dependency on ExtJs from the Contact Form feature and Ive got a good start on the layout framework to replace the current SiteOffice. I still have more work to do to finish, but the goal will be to eliminate all use of ExtJs in favor of YUI. The ExtJs javascript we include in mojoPortal is 6.36 MB, so it will reduce the size of our downloads once we no longer need to it. Anyway, you can see the work Ive done so far on the YUI layout here, its very similar as you can see to the current Site Office layout with ExtJs. Once I get some more of the YUI things wrapped up so they are easy to use, I might even change the site administration area so that it uses this kind of layout instead of the site skin.
- New Experimental CKEditor
- Some of you may have noticed that the FCKeditor project has shifted gears from the next upgrade of FCKeditor to their next generation version named CKEditor. I think they are basically taking the good parts from the FCKeditor implementation but doing a new redesign of the implementation using things they have learned and new techniques that have emerged to improve the architecture. The CKEditor does not yet have image upload or server browsing so I have disabled it by default, but anyone who really wants to check it out can un-comment it in the mojoEditor.config file in the root of the web. It really looks just like the FCKeditor but does not have all the functionality yet, I just figured it was good to get started with it so we can be ready as they make imporvements.
BioMed Lab Portal Server Package 0.80
BioMed Lab Portal Server Package is designed as a useful package containing a MacOS X Installer for a self-contained BioMed Laboratory Portal Server for intranet use for a biomedical research laboratory more>>
BioMed Lab Portal Server Package 0.80 is designed as a useful package containing a MacOS X Installer for a self-contained BioMed Laboratory Portal Server for intranet use for a biomedical research laboratory. It includes Apache web server with all the standard components (PHP, MySQL, Perl etc) from XAMPP, and XOOPS system with PubMedPDF module for managing thousands of PDF reprints from journals.
PubMedPDF integrates very nicely with the popular iPapers application, automatically indexing papers collected by iPapers and making them available via the Lab portal site for Mac and Windows alike. It also includes PHP-based PukiWiki system for managing notes and documentations for lab use. It is suitable for maintaining various lab notes and manuals, FAQs and instructions for daily activities of any lab. Modifying these web contents may be done via a standard browser, and simple changes can literally be done in a matter of seconds.
XFactor 0.93
XFactor - P2P Gnutella, FastTrack, & OpenFT client more>>
Access 4major p2p networks (Kazaa, Gnutella, OpenFT and Ares) seamlessly using giFT. (cross platform modular network daemon)
Providing a simple iTunes-like interface, integrated p2p portal, internal theater for previewing flicks while they download or simply viewing them from the shares library, iTunes and Finder integration, IRC Chat and loads of other goodies while using very minmal system resources and best of all XFactor is FREE software based on ever evolving open source technologies.
Main features:
- No spyware. No adware.
- Search by file type.
- Firewall to Firewall Transfers.
- Faster network connections(UDP).
- Universal Plug and Play support.
- iTunes Integration.
- Support for International searches and language preferencing.
- Compatible with Mac OS X Tiger.
- Universal Binary.
Enhancements:
- IBug Fix with iTunes.
- Bug Fix with Limewire Core
- Bug Fix with Metadata for audio, album, artist and bitrate.
- New Applcation Icon.
- Library support.
- Ability to show bandwidth above dock
- Bug Fix numerous other areas.
Crystal Space 1.2.1
Free and open source software development kit for realtime 3D graphics more>> Free and open source software development kit for realtime 3D graphics
Crystal Space is a free cross-platform software development kit for realtime 3D graphics, in particular games.
Main features:>
Generic
- Highly platform independent with good platform abstraction. Officially supports Linux, OSX and Windows using a wide range of compilers.
- Modularized using a lightweight component framework, SCF, based upon the COM model.
- Self contained so that many modules requires no or few external dependencies.
- Written in standard C++ using very few non*standard extensions. Source available under LGPL license.
Comprehensive and competent
- Contains modules for 2d and 3d graphics, sound, collision detection and dynamics via ODE and bullet as well as support modules for filesystem abstraction, xml loading etc.
- Graphics subsystem:
- Generic renderer abstraction with main implementation being OpenGL based.
- Supports hardware accelerated rendering on all supported platforms and cards from all well known vendors.
- OpenGL renderer uses acceleration techniques such as vertex buffers in AGP or VRAM and asyncronious uploads.
- Shader centric design with shaders defined in xml markup and shader programs implemented using Cg, assembly language or fixed function operations.
- Complicated shaders can be constructed using a meta syntax as composed by simpler modules that gets combined on load.
- Library of common shaders such as normal mapping, parallax (virtual displacement) mapping and hardware skinning.
- Contains a software renderer with scaled down features for platforms without OpenGL and/or debugging.
- Mesh objects:
- Plugin based mesh object system
- Generic triangle based mesh with support for frame and bone based animation.
- Terrain mesh with fast block based LOD system.
- Configurable and extensible particle system mesh.
- General system for static LOD on all types of meshes.
- Bone based animation mesh using the cal3d library.
- Collision detection and dynamics:
- Provides bindings for ODE and bullet dynamics systems.
- Automatic setup of collision detection meshes and syncronization of position and orientation of meshes.
- Simplified collision detection when you dont need the full dynamics simulation
- Sound system:
- 2D and 3D sound rendering via DirectSound, Alsa, OSS and CoreAudio.
- Provides both one*time playing of effects and streaming playing in the background for music.
- Other:
- Filesystem abstraction layer, VFS, that handles both physical files on disk and files within ZIP files, giving virtual layout independent from platform and physical layout.
- Abstracted configuration layer with support for settings in configuration file, system dependent storage such as the registry and command line.
Compatible
- Custom model and scene file format with exporters for Blender and 3d studio max and model importers for common file formats such as 3ds and md2.
- Supports all common texture file formats including dds, jpg, png as well as some more exotic ones such as mng (animated texture format).
- Sound loaders for wav and ogg formats.
- All subsystems easily extendable for new file formats.
Enhancements:
- fixes for some compilation warnings.
- fixes and enhancements for TinyXML and xmlread.
- fixes for dynavis, sprcal3d, odedynam, genmesh, shaders, LeakGuard and RB tree.
- fix for dynamic lights not shining on certain objects.
- fix for TinyXML writer crashing on empty attributes.
- fix for setting priority on a non-running thread having no effect.
- fix for UTF-8 BOM tripping up XML parser.
- fix for terrain2 not setting SplatDistance.
- fix for csperl5 plugin build error on amd64.
- fix for csInputDefinition::ParseKey() considering non-keyboard definitions.
- fix for some sndsys parts not being under LGPL.
- fix for light attenuation vector update after cutoff distance change.
- fix for mouse and joystick event helpers not using csKeyModifiers.
- fix for xmlshader conditions.
- fix for DDS cubemap saving.
- fix for wrong refCount on materials.
- fix and optimization for opcode/CollideRay.
- work-around crashes on exit with static profile builds.
- castle textures split, licensing.
- leak fixes...
- removal of some old unused cruft from the Jam build system
- work-around internal Jam crasher.
- work-around g++ -Wno-long-double bug for recent compilers.
- fix for cross-compile problem with -fvisibility-inlines-hidden.
fix broken folding of multi-token build switches, for example:
- "-framework Foo -framework Bar" being incorrectly mutated to "-framework FooBar".
- fix missing dependency in cs-config/Jamfile.
- fix for incorrect declaration of pycscegui clean target.
- fix for SWIG 1.3.31+ required for python 2.5 bindings.
- fix for detection of python installation in non-standard locations.
- fix for augmenting pkg-config path with user-specified dir.
- fix for vertexlight.cgvp not getting installed.
- loads of other clean-ups, fixes and improvements...
- fix for lighter2 related to lighting through portals.
- fix for a crasher in basemapgen.
- fix for startme not handling spaces in paths to the called applications.
- fix for viewmesh mouse events.
- updates for links for PSDK with VC8 Express.
- updates for URLs and FAQ.
- updates for sound system documentation.
- fix for crash in the Alsa driver at exit.
- re-enable VBO for ATI driver 2.1.7059+.
- work-around driver-brokenness for Intel GMA 950 & 3100 texture compression.
- fix binutils check for Mac OS X Leopard.
- fix for MacOS X enter raw-key-code.
- fix for CoreAudio driver.
- fix libcrystalspace_staticplugins failing to compile in MSVC8 due to pycscegui.
Weighted Companion Cube 0.1
Animated Adium dock icon that features the Weighted Companion Cube from Portal more>>
Requirements:
- Adium
- Mac OS X
Joomla 1.5.11
Build a professional Web site. more>>
Joomla 1.5.11 is the most comprehensive, user friendly and fast solution for building professional Web sites.
A content management system is software that keeps track of every piece of content on your Web site, much like your local public library keeps track of books and stores them. Content can be simple text, photos, music, video, documents, or just about anything you can think of. A major advantage of using a CMS is that it requires almost no technical skill or knowledge to manage. Since the CMS manages all your content, you don't have to.
Joomla is used all over the world to power Web sites of all shapes and sizes. For example:
- Corporate Web sites or portals
- Corporate intranets and extranets
- Online magazines, newspapers, and publications
- E-commerce and online reservations
- Government applications
- Small business Web sites
- Non-profit and organizational Web sites
- Community-based portals
- School and church Web sites
- Personal or family homepages
Major Features:
- User Management
- Joomla has a registration system that allows users to configure personal options. There are nine user groups with various types of permissions on what users are allowed to access, edit, publish and administrate.
- Authentication is an important part of user management and Joomla support multiple protocols, including LDAP, OpenID, and even Gmail. This allows users to use their existing account information to streamline the registration process.
- Media Manager: The Media Manager is the tool for easily managing media files or folders and you can configure the MIME type settings to handle any type of file. The Media Manager is integrated into the Article Editor tool so you can grab images and other files at any time.
- Language Manager: There is international support for many world languages and UTF-8 encoding. If you need your Web site in one language and the administrator panel in another, multiple languages are possible.
- Banner Management: It's easy to set up banners on your Web site using the Banner Manager, starting with creating a client profile. Once you add campaigns and as many banners as you need, you can set impression numbers, special URLs, and more.
- Contact Management: The Contact Manager helps your users to find the right person and their contact information. It also supports multiple contact forms going to specific individuals as well as groups.
- Polls: If you want to find out more about your users, it's easy to create polls with multiple options.
- Search: Help navigate users to most popular search items and provide the admin with search statistics.
- Web Link Management: Providing link resources for site users is simple and you can sort them into categories, even count every click.
- Content Management
- Joomla's simplified three-tiered system of articles makes organizing your content a snap. You can organize your content any way you want and not necessarily how it will be on your Web site. Your users can rate articles, e-mail them to a friend, or automatically save a PDF (with UTF-8 support for all languages). Administrators can archive content for safekeeping, hiding it from site visitors.
- On public Web sites, built-in e-mail cloaking protects email addresses from spambots.
- Creating content is simple with the WYSIWYG editor, giving even novice users the ability to combine text, images in an attractive way. Once you've created your articles, there are a number of pre-installed modules to show the most popular articles, latest new items, newsflashes, related articles, and more.
- Syndication and Newsfeed Management: With Joomla, it's easy to syndicate your site content, allowing your users to subscribe to new content in their favorite RSS reader. It's equally easy to integrate RSS feeds from other sources and aggregate them all on your site.
- Menu Manager: The Menu Manager allows you to create as many menus and menu items as you need. You can structure your menu hierarchy (and nested menu items) completely independent of your content structure. Put one menu in multiple places and in any style you want; use rollovers, dropdown, flyouts and just about any other navigation system you can think of. Also automatic breadcrumbs are generated to help navigate your site users.
- Template Management: Templates in Joomla are a powerful way to make your site look exactly the way you want and either use a single template for the entire site or a separate template for each site section. The level of visual control goes a step further with powerful template overrides, allowing you to customize each part of your pages.
- Integrated Help System: Joomla has a built-in help section to assist users with finding what they need. A glossary explains the terms in plain English, a version checker makes sure you're using the latest version, a system information tool helps you troubleshoot, and, if all else fails, links to a wealth of online resources for additional help and support.
- System Features
- Speedy page loads are possible with page caching, granular-level module caching, and GZIP page compression.
- If your system administrator needs to troubleshoot an issue, debugging mode and error reporting are invaluable.
- The FTP Layer allows file operations (like installing Extensions) without having to make all the folders and files writable, making your site administrator's life easier and increasing the security of your site.
- Administators quickly and efficiently communicate with users one-on-one through private messaging or all site users via the mass mailing system.
- Web Services: With Web services, you can use Remote Procedure Calls (via HTTP and XML). You can also integrate XML-RPC services with the Blogger and Joomla APIs.
- Powerful Extensibility: These are just some of the basic Joomla features and the real power is in the way you customize Joomla. Visit the Joomla Extensions Directory to see thousands of ways to enhance Joomla to suit your needs.
Zenoss Core 2.4.1
Enterprise network and systems management application written in Python/Zope. more>> Enterprise network and systems management application written in Python/Zope.
Zenoss Core is an enterprise network and systems management application written in Python/Zope.
Zenoss provides an integrated product for monitoring availability, performance, events and configuration across layers and across platforms.
Zenoss Core is an easy to use IT monitoring and management software designed for Systems Administrators. Zenoss Core provides centralized and customizable dashboards to support the needs of companies of all sizes.
Zenoss Core is easy to implement and maintain and offers functionality that was previ- ously only available from expensive and non-integrated proprietary software vendors. Zenoss Core is reliable, scalable and affordable.
Zenoss Core is an award-winning open source IT monitoring product that delivers the functionality to effectively manage the configuration, health and performance of networks, servers and applications through a single, integrated software package.
Zenoss Core is being used by over 4,000 companies around the world, from small to medium sized enterprises to large global 2,000 corporations.
Supported monitoring targets:
- SNMP, any IP-addressable Device
- Windows, WMI and PerfMon
- Syslog
- Plug-in Support for any Secure Shell: Native or Custom
Main features:
Configuration Management Database (CMDB)
- First open source CMDB on the market
- Population through auto-discovery, web services API, XML import/export,and manual user input
- Modeling of entire environment including networks, servers, software, andapplications
Inventory and Change Tracking
- Scheduled automatic or manual discovery
- Automatic change history and detection
- Ability to import IT Component information from outside resources
Network Monitoring
- Flash based representation of your networks layer 3 topology
- Icon based device representation for Linux and Windows devices
- Google Maps Mashup for your WAN availability and performance monitoring
Availability Monitoring
- ICMP, SNMP, TCP/IP testing with intelligent suppression of alerts based on layer3 network dependencies
- Windows/Linux and Unix service and process availability testing
- Generate events based on availability issues
Performance Monitoring
- Scheduled collection and storage of SNMP OID values with support for Nagiosand Cacti performance collection scripts
- Provides performance metrics on Java wrappers for applications, services,components, and devices in a distributed network with Java Management Extension (JMX) Performance Collection for managed objects (MBeans)
- Ability to set multiple threshold levels on a specific metric
Event Management, Log Monitoring and Alerting
- Aggregation of events from various sources: availability monitoring, performance monitoring, syslog sources, SNMP trap sources, Windows Event log
- Ability to build event processing rules through GUI interface
- Layer 3 aware alerting to minimize "Alarm Fatigue"
- Web Portal, Dashboard and Reporting
- Rich Ajax-Enabled user interface with role based permissions
- Drag and Drop fully customizable dashboard
- Customizable and powerful reports that can be shared via e-mail
System requirements:
- 2GB RAM.
- 20 GB free disk space.
Enhancements
- Zenoss Setup Wizard, which guides you through initial system configuration and device addition.
- Additional, simplified method for adding devices.
- Ability to implement remote SSH monitoring (requires ZenPack creation following provided example information).
- Reporting normalization.
- Over 70 community-contributed ZenPacks .
- Expanded documentation, including the Zenoss Extended Monitoring guide.
License:GPL
PostNuke 1.0
PostNuke - Widget provides feeds of all news sources from PostNuke.com more>>
It contains News Feeds from the PostNuke.com News, Themes, Blocks, Modules, and Support sections of the website and also allows you to initiate a search of PostNuke.com from within the Dashboard Widget.
mini CPU 1.0
Free Yahoo! CPU information widget for Mac OS X more>> Free Yahoo! CPU information widget for Mac OS X
mini CPU is a free Yahoo! widget, the seventh Widget in the mini Widget series.
mini CPU is a somewhat smaller version of the CPU Portal Widget that ships with Konfabulator, however the design is aimed at matching the other mini Widgets. Its smaller in size, and has themes to match mini Digital Clock, and mini AirPort.
System requirements:
-
Enhancements
- Initial Release
Dokeos 1.8.5
Free and open source online learning suite more>> Free and open source online learning suite
Dokeos is an elearning and course management web application, translated in 31 languages, already helping thousands of organisations worldwide to manage learning and collaboration activities.
Dokeos is light and flexible and has many tools.
Dokeos is a open source online learning suite that provides :
- Learning Management : SCORM import, edit and export,social interaction, sophisticated test and surveys
- Oogie Rapid Learning : build SCORM courses online from templates, from Powerpoint...
- Accurate reporting that you can export to Excel, Business Objects...
- Videoconferencing : virtual meeting and virtual classroom for live training sessions
Main features:>
- Authoring templates: Diagram explained, Video commented, Flash animation...
- Coaching interaction: Help learners get better
- Mister Dokeos: Dynamise your pages
- Surveys: Learn from the learners
- Tests authoring: Multiple choice, hotspots, open questions...
- SCORM Reporting: Know what learners do
- Learning path building: Create a SCORM e-course in a few hours
- Portal administration: Manage users, courses, sessions...
- SCORM content import: Articulate, Auralog, Skillsoft...
- Community extensions: Credits, Gradebook, Wiki...
System requirements:
-
-
-
-

Lithium Network Monitoring Platform 4.9.2.1
Lithium Network Monitoring Platform is regarded as a simple and beneficial network, server and appliance monitoring and management platform. more>>
Lithium Network Monitoring Platform 4.9.2.1 is regarded as a simple and beneficial network, server and appliance monitoring and management platform. Designed to provide an end-to-end Mac OS X solution, Lithium includes automated device monitoring, out-of-the-box support for SNMP and an integrated trouble-ticket case management system.
The platform is built around a scalable, modular architecture that incorporates a Mac OS X server-side component (Core) to perform automated device monitoring, data collection, analysis and storage and to manage the multi-user case management system.
The Mac OS X client (Console) provides the user with a graphically rich and interactive monitoring and management console that delivers integration and efficient work-flow beyond the capabilities of web-based applications alone.
A web-based interface (Web) is also included that delivers an anywhere, anytime, portal to view all network monitoring data without the need for client applications from any web-enabled device.

BitNami Liferay Stack 5.2.3-0-nojdk
An easy to use installer for Liferay, an open source enterprise portal and social collaboration software. more>> <<less
Web Help Desk Software 9.2.2
Web Help Desk Software is a convenient to use as well as beneficial program of Web Help Desk for Mac OS X server installation. more>>
Web Help Desk Software 9.2.2 is a convenient to use as well as beneficial program of Web Help Desk for Mac OS X server installation. It offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Major Features:
- 100% Web-Based Interface: The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
- Cross Platform Technology: The Web Help Desk offers installers for Mac OS X Server, Windows 2000 Server or later, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
- Database Back-end: With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. They also offer support for Microsoft SQL Server 2000 or later, MySQL 5, PostgreSQL, Oracle 8i or later and OpenBase.
- Help Request Prioritization: The Web Help Desk software uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
- Client Request and Self Help: Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with the FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
- E-Mail Based Submission and Updating: Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
- Search Capabilities: Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
- Asset Management: Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
- Apple Remote Desktop Integration: Web Help Desk provides seamless integration with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
- Performance Reports: As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
- LDAP and Active Directory Synchronization: Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your companys IT infrastructure.
- FAQ Knowledge Base: Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
- iCalendar Integration: Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
- E-Mail Alerts: Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
- PDF Generation and Spreadsheet Exports: The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. They've integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
- Billing and Invoicing: Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.
Enhancements:
- Fixed: Bug where Recipients section of e-mail was sometimes not showing according to setup options.
- Fixed: Bug causing custom fields values not to appear in Excel downloads.
- Added: Billing TSV reports now include travel time and cost
Requiements:
- Apple Mac OS X Server 10.4 or later
- Microsoft Windows 2000 or later
- Red Hat Linux
- Debian Linux
- Sun Solaris 8 or later
- Minimum Requirements:
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- Operating System: Mac OS X Server 10.4 or later, Windows Server 2000 or later, Linux, Solaris 8 or later
- Deployment Runtime: Java 5, Standard Edition
- Hardware Requirements: 768 MB RAM, 1 GB disk space
License:Freeware
License:Freeware
License:Freeware
License:update/patch
ease, all through an intuitive web-based technician interface, customer support web portalLicense:update/patch
License:update/patch
License:update/patch
License:update/patch
License:update/patch