Free supportsuite software for mac

TicketAlert 1.5 is created to be a free tool which allows Mac Users to benefit from a native Mac Application notifying them of new tickets received in their Kayako SupportSuite and eSupport.

After installing TicketAlert on your Mac you will have a new icon on the right hand side of your menu bar and you will receive notifications from your help desk about new tickets and replies. What it is not. TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport.

Additionally TicketAlert Professional offers the following: Receive notifications for more than one helpdesk. Use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert. A (selectable) helpdesk/department tree in the History Panel. A (selectable) history stack of received notifications in the History Panel.

Option to use a 'normal' menu for the status item (Professional). When using the 'normal' menu a counter will show the # of notifications (Professional). When using the 'normal' menu a tooltip will show the last refresh (Professional). Change the sort order of the notifications (Professional).

Major Features:

1. Check one helpdesk
2. Choose how to display an alert
3. Set the check interval for new tickets and replies
4. Display failing connections

Enhancements:

• New: Implemented new icons.
• New: Added option to show disabled helpdesk in History Dialog.
• New: Added option to remove alerts for disabled helpdesk.
• Change: Changed the way the xml was parsed.
• Fix: Predefined filter types are available in the table view again.
• Change: Renewed documentation.
• Fix: Disabled helpdesks now don't refresh anymore.
• Fix: Only last helpdesk in History Dialog expanded correct.

Requirements:

• Mac OS X 10.5 or later Kayako SupportSuite
• eSupport 3.20.02 or later
  
• Growl 1.1.4 or later