Free asset management software for mac

Web Help Desk Pro 9.2.2.1 is regarded as a convenient and professional program which provides an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Major Features:

1. 100% Web-Based Interface
   • The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
2. Cross Platform Technology
   • The Web Help Desk offers installers for Mac OS X Server, Windows 2000 Server or later, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
3. Database Back-end
   • With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. We also offer support for Microsoft SQL Server 2000 or later, MySQL 5, PostgreSQL, Oracle 8i or later and OpenBase.
4. Help Request Prioritization
   • The Web Help Desk software uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
5. Client Request and Self Help
   • Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with the FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
6. E-Mail Based Submission and Updating
   • Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
7. Search Capabilities
   • Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
8. Asset Management
   • Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
9. Apple Remote Desktop Integration
   • Web Help Desk provides seamless integration with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
10. Performance Reports
    • As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
11. LDAP and Active Directory Synchronization
    • Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your companys IT infrastructure.
12. FAQ Knowledge Base
    • Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
13. iCalendar Integration
    • Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
14. E-Mail Alerts
    • Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
15. PDF Generation and Spreadsheet Exports
    • The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. We've integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
16. Billing and Invoicing
    • Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.

• Server Technology
• • The Web Help Desk software is deployed as a Java servlet running under the Apache Tomcat 5.5 servlet container (included in the installation). A compatible Java 5 Runtime Environment (JRE) is included for all platforms except Mac OS X and Solaris, which have a pre-installed JRE. Because the application is 100% pure Java, you have the freedom to install the Web Help Desk server-side software on the operating system of your choice without the worry of OS lock-in.
• Supported Operating Systems
• • Apple Mac OS X Server 10.4 or later
  • Microsoft Windows 2000 or later
  • Red Hat Linux
  • Debian Linux
  • Sun Solaris 8 or later
• Database Support
• • MySQL 5 or later
  • Microsoft SQL Server 2000 or later
  • Oracle 8i or later
  • OpenBase SQL
  • PostgreSQL 8 or later
  • FrontBase 4 or later - An embedded FrontBase database is included for Mac OS X and Windows installations for instance functionality.
  • The application and database are not required to run on the same server or operating system, so feel free to mix and match hardware and operating systems to best suit your needs.

Mac HelpMate 3.0 is designed to help your Mac run more smoothly. It can replace (with a subscription) a whole bunch of expensive products, including Timbuktu, eCare, and many others... Mac HelpMate contains powerful diagnostic features, such as the ability to run SMART (S.M.A.R.T) tests, check temperature and hardware sensors, inspected installed packages, repair permissions, clean caches, remove trash files, ASR multicast server, support for Growl notifications and much much more.

Mac HelpMate remains a free and useful program, but can be enhanced with a Mac HelpMate Professional account subscription that enables zero-configuration screen sharing. Its sister products, also currently included with a subscription are: Mac HelpMate ZIRO, Win HelpMate to control Windows Computers, and Auto HelpMate which allows a subscriber to initiate a screen sharing session from a web page. Many consultants have asked over the last year months about personalized copies of Mac HelpMate and Win HelpMate for their customers as well as the ability to initiate screen sharing with no one logged into the computer, and I am happy to say it's now a reality - desktop control/screen sharing through firewalls with no extra router configuration. Help anyone, anywhere, even behind inside corporate networks. The client, user or customer just downloads a subscriber's personalized copy, shares their screen, and in less than 45 seconds, they can control the remote computer.

In recent tests, Mac HelpMate easily handled remote control of a system with two 30-inch Cinema Displays over a DSL connection. To share or control a Mac there's nothing to install on the client machine outside of Mac HelpMate itself (you can even run it off of the Disk Image) and no admin password is required to initiate sharing or control. An account subscription is needed for the remote control/application and branding to work as well as the email alerts over an alternate SMTP port so that people who have ISPs that block port 25 can still alert you.

Major Features:

1. Mac HelpMate
   
   • Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)
   • Mac HelpMate ZIRO (Zero Interaction Roll Out) for one-click screen sharing by emailed link or web site link with no preinstallation required
   • Mac HelpMate Widget for one-click screen sharing
   • Custom application branding to reinforce your company, school, or consultant support services
   • Unlimited installable proactive alterts for kernel panics, S.M.A.R.T, low disk space, Time Machine backup failures and low memory via zero-config email (no SMTP setup or authentication required) to up to five email addresses at a time
   • 200 diagnostic, troubleshooting, and performance optimization items all in an application with your company's logo
   • 40% faster than Apple Remote Desktop over the internet - includes built-in viewer with screen scaling
   • 128-bit AES encryption - unbreakable security used by the US Military and FBI
   • Supports Mac OS X 10.3, 10.4, 10.5 and 10.6
   • Use the built-in Viewer or the Mac OS X Screen Sharing Application
   • Screen Sharing Application provides support for Macs with multiple monitors
   • Screen Sharing Applications supports fast user switching
   • Connect to remote computers over Bonjour
   • Use Bonjour to access the CLI from Terminal on the remote machine to run commands, update software, and do diagnostics in the background
   • Zero-config file sharing that respects Mac OS X permissions and application bundles
2. Auto HelpMate
   • Up to 100 Auto HelpMate Pro auto-activation computer registrations for one low price (Mac HelpMate subscription required)
   • Unlimited Auto HelpMate Standard registrations
   • Computer hardware asset information for Auto HelpMate computers
   • Warranty expiration asset information for Auto HelpMate computers
   • Auto-activated screen sharing - no user interaction or invitation required
   • Excellent for managing file servers, backup servers, and web servers
   • Great for managing kiosks and interactive or electronic displays (Plasma and LCD TV)
   • Perfect for monitoring long processes such as data recovery or image creation
   • Use to control a machine running Apple Remote Desktop inside a closed network
   • Password-protected groups for delegation of remote access
   • Alerts framework allows for alerting designated account, group, and site recipients, as well as arbitrary recipients
   • Up / down and online / offline alerts
   • AppleCare warrantly expiration alerts
   • IP change alerts for mobile computers (theft retention)
   • Asset management (stores and updated a complete Apple System Profiler Report for each machine)
   • Asset reporting - export a tab delimited summary of asset, purchase and warranty status for selected computers or all computers
   • Update software from connection managers
3. Win HelpMate
   • Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)
   • Custom application branding to reinforce your company, school, or consultant support services
   • Full cross-platform interoperability with Mac HelpMate and Auto HelpMate
   • Supports Windows 2000, XP and Vista

JumpBox for Joomla! Content Management System v1.5.x 1.1.13 is a powerful and popular utility which will help you build websites and other powerful online applications. It's one of the most popular Open Source applications around and the JumpBox for Joomla is a huge time saver.

Deploying an application as a JumpBox provides a dramatically-reduced path to getting started with the software. Aside from installation benefits it yields other advantages such as portability across computing environments and simplified ongoing maintenance of the application. Here are a few of the benefits to using a JumpBox:

• Self-contained deployment means easy to move or delete - it won't scatter files all over your operating system.
• New versions of the JumpBox contain updates to each component in the software stack so there's no patching web servers, application servers, databases, dependencies, etc.
• A web-based administration console simplifies the management of your application including SSL certs, email relaying, SSH, backups and more.
• Once you know how to install a JumpBox you can deploy any of 50+ other JumpBoxes and take advantage of a growing library of conveniently-packaged Open Source software.

This JumpBox is free so there's no risk in trying it out. Download it today and experience for yourself a whole new way of working with server software.

JumpBox for Tracks Task Management 1.1.1 brings a really simple but elegant tool to help you dominate your todo list with an elegant implementation of the "Getting Things Done" methodology. If you find yourself overwhelmed by tasks that are either slipping through the cracks or being procrastinated, learn the GTD system and stick with it using Tracks.

Desktop-based GTD implementations are traditionally preferred for their responsiveness but Tracks is different. It's a web-based application that uses an AJAX interface to deliver the responsiveness of a desktop app while offering the power of a web app. Access your todo list from anywhere: your work computer, a public terminal or even your mobile phone. And because it's a JumpBox you can begin by hosting it from your desktop and move it to a dedicated server once you need ubiquitous access.

Deploying an application as a JumpBox provides a dramatically-reduced path to getting started with the software. Aside from installation benefits it yields other advantages such as portability across computing environments and simplified ongoing maintenance of the application. This JumpBox is free so there's no risk in trying it out. Download it today and experience for yourself a whole new way of working with server software. Here are a few of the benefits to using a JumpBox:

Major Features:

1. Self-contained deployment means easy to move or delete - it won't scatter files all over your operating system.
2. New versions of the JumpBox contain updates to each component in the software stack so there's no patching web servers, application servers, databases, dependencies, etc.
3. A web-based administration console simplifies the management of your application including SSL certs, email relaying, SSH, backups and more.
4. Once you know how to install a JumpBox you can deploy any of 50+ other JumpBoxes and take advantage of a growing library of conveniently-packaged Open Source software.

The Fall Fair project provides the means to track the prize money awarded to exhibitors that have entered exhibits into a fall fair.

Enhancements
- Bug fix included in this release fixes the layout of the mailing list labels.