erlangchedule
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ErlangChedule 2.0
ErlangChedule is one of the most marvelous tools to predict service levels and staffing needs for small to medium size call centers or helpdesks. more>>
ErlangChedule 2.0 is one of the most marvelous tools to predict service levels and staffing needs for small to medium size call centers or helpdesks. Predict Average Speed of Answer, Number of Analysts needed to answer calls within your service level. Make a schedule based on half hour call volumes.
The program uses the Erlang C formula to calculate service levels, average speed of answer, etc.
Requirements: Mac OS 10.1 and higher
Download (773.4KB)
Added: 2004-04-27 License: Freeware Price:
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