Free asset management software for mac

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Enhancements:

• Asset & usage tracking and reporting.
• Built-in Cumulus photo editor.
• Complete UI refresh.

Requirements:

• Mac OS X 10.4 or later
• QuickTime 7 or later.

Web Help Desk Software 9.2.2 is a convenient to use as well as beneficial program of Web Help Desk for Mac OS X server installation. It offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Major Features:

1. 100% Web-Based Interface: The Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.
2. Cross Platform Technology: The Web Help Desk offers installers for Mac OS X Server, Windows 2000 Server or later, Linux, and Solaris. Because its written in Java, the Web Help Desk runs on any server with Java 5 installed (included in Windows and Linux installers). From a client-side perspective, end-users need only a web browser to utilize the solution; no applets, Flash, or other plug-ins required.
3. Database Back-end: With its integrated FrontBase server on Mac OS X and Windows, the Web Help Desk ensures that all your information is safely stored in a relational database providing a robust back-end to handle your growing needs. They also offer support for Microsoft SQL Server 2000 or later, MySQL 5, PostgreSQL, Oracle 8i or later and OpenBase.
4. Help Request Prioritization: The Web Help Desk software uses intelligent business logic to determine which technician is assigned to a new ticket. Using a combination of location, skill-set, work schedule and work load balancing, you always get the right tech for the job. Group various locations and departments to allow the tracking of requests from separate entities within your organization to be centrally managed. Jobs can also be assigned to a Tech Group pool, so your technicians can select jobs as they become available.
5. Client Request and Self Help: Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with the FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.
6. E-Mail Based Submission and Updating: Help requests can be submitted via e-mail to one or more dedicated e-mail addresses. Help desk e-mail accounts are monitored by the application, with new messages used to automatically generate tickets (including attachments). Requests can be updated by e-mail to add notes, change status, attach files and reassign a Technician.
7. Search Capabilities: Efficiently track your Clients, Tickets, Assets, Purchase Orders, and FAQs with Web Help Desks built-in search functionality. Save complex search queries to make finding relevant information easier and faster than ever.
8. Asset Management: Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information for your assets and let Web Help Desk calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking.
9. Apple Remote Desktop Integration: Web Help Desk provides seamless integration with Apple Remote Desktop, Apple's award-winning desktop management system for Mac OS X. The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.
10. Performance Reports: As the help desk administrator, your job depends on getting end-user requests handled in a timely manner. With Web Help Desk's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.
    
11. LDAP and Active Directory Synchronization: Schedule automatic synchronizations to your Lightweight Directory or AD, then use the Web Help Desk to authenticate users and look up client contact info. With built-in connectivity for standard LDAP and Microsoft's Active Directory, the Web Help Desk seamlessly integrates into your companys IT infrastructure.
12. FAQ Knowledge Base: Knowledge base functionality is built into Web Help Desk, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients, technicians, and administrators. Attach one or more files to each FAQ to make knowledge sharing even more powerful.
13. iCalendar Integration: Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application. Subscribe to calendars for a specific Technician, Tech Group, or a saved query for ultimate flexibility. Complete ticket information is available in each calendar entrys notes field.
14. E-Mail Alerts: Web Help Desk keeps all of your technicians and clients up to date with e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.
15. PDF Generation and Spreadsheet Exports: The web is an ideal cross platform method to deliver dynamic information, but for printing, it leaves much to be desired. They've integrated real-time PDF generation into the Web Help Desk to make the printing and e-mailing of help request lists, performance reports and asset information a beautiful experience. All of these items may also be downloaded as tab delimited text files perfect for manipulating in your favorite spreadsheet application.
16. Billing and Invoicing: Track labor and travel time, then generate instant PDF quotes or invoices. Invoices can be downloaded by designated Clients right from the web! Know your billing status in real-time with powerful reporting options, or download report results as Excel files for further manipulation.

Requiements:

Quicktrack Start is a fully functional simple asset, item or loan tracking system for single users.

A full license is free with the purchase of any barcode reader from barcodereaders.com.

Compatible with the Retrieva asset management applications, Matrix Page2PictXT provides a preview of all the Quark pages within the document along with previews of all images used and co-ordinates of the picture boxes.
This info is stored in the resource fork of the file and can be easily accessed using applications such as ResEdit, Resourcerer or procedurally using FileMaker, 4D, Omnis, REALbasic or C.
The preferences allow the user to switch previews off, set the size of the previews or allow the previews to be their natural size, as well as settings for JPEG compression quality for page & image previews.
Enhancements:
- Lots of improvements gleaned from various internal releases.
- Fixed glitch introduced in 1.1.0 where JPEG compressing image previews could alter Quarks clipping rect.
- The currently selected box is now restored after adding page previews. This could have resulted in a crash if you saved the document with page previews, then hit Select All.
- Saving at zoom factor of more than 100% extended the canvas by that percentage. Very large percentages could cause page preveiw generation to fail.

Mac HelpMate 3.0 is designed to help your Mac run more smoothly. It can replace (with a subscription) a whole bunch of expensive products, including Timbuktu, eCare, and many others... Mac HelpMate contains powerful diagnostic features, such as the ability to run SMART (S.M.A.R.T) tests, check temperature and hardware sensors, inspected installed packages, repair permissions, clean caches, remove trash files, ASR multicast server, support for Growl notifications and much much more.

Mac HelpMate remains a free and useful program, but can be enhanced with a Mac HelpMate Professional account subscription that enables zero-configuration screen sharing. Its sister products, also currently included with a subscription are: Mac HelpMate ZIRO, Win HelpMate to control Windows Computers, and Auto HelpMate which allows a subscriber to initiate a screen sharing session from a web page. Many consultants have asked over the last year months about personalized copies of Mac HelpMate and Win HelpMate for their customers as well as the ability to initiate screen sharing with no one logged into the computer, and I am happy to say it's now a reality - desktop control/screen sharing through firewalls with no extra router configuration. Help anyone, anywhere, even behind inside corporate networks. The client, user or customer just downloads a subscriber's personalized copy, shares their screen, and in less than 45 seconds, they can control the remote computer.

In recent tests, Mac HelpMate easily handled remote control of a system with two 30-inch Cinema Displays over a DSL connection. To share or control a Mac there's nothing to install on the client machine outside of Mac HelpMate itself (you can even run it off of the Disk Image) and no admin password is required to initiate sharing or control. An account subscription is needed for the remote control/application and branding to work as well as the email alerts over an alternate SMTP port so that people who have ISPs that block port 25 can still alert you.

Major Features:

1. Mac HelpMate
   
   • Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)
   • Mac HelpMate ZIRO (Zero Interaction Roll Out) for one-click screen sharing by emailed link or web site link with no preinstallation required
   • Mac HelpMate Widget for one-click screen sharing
   • Custom application branding to reinforce your company, school, or consultant support services
   • Unlimited installable proactive alterts for kernel panics, S.M.A.R.T, low disk space, Time Machine backup failures and low memory via zero-config email (no SMTP setup or authentication required) to up to five email addresses at a time
   • 200 diagnostic, troubleshooting, and performance optimization items all in an application with your company's logo
   • 40% faster than Apple Remote Desktop over the internet - includes built-in viewer with screen scaling
   • 128-bit AES encryption - unbreakable security used by the US Military and FBI
   • Supports Mac OS X 10.3, 10.4, 10.5 and 10.6
   • Use the built-in Viewer or the Mac OS X Screen Sharing Application
   • Screen Sharing Application provides support for Macs with multiple monitors
   • Screen Sharing Applications supports fast user switching
   • Connect to remote computers over Bonjour
   • Use Bonjour to access the CLI from Terminal on the remote machine to run commands, update software, and do diagnostics in the background
   • Zero-config file sharing that respects Mac OS X permissions and application bundles
2. Auto HelpMate
   • Up to 100 Auto HelpMate Pro auto-activation computer registrations for one low price (Mac HelpMate subscription required)
   • Unlimited Auto HelpMate Standard registrations
   • Computer hardware asset information for Auto HelpMate computers
   • Warranty expiration asset information for Auto HelpMate computers
   • Auto-activated screen sharing - no user interaction or invitation required
   • Excellent for managing file servers, backup servers, and web servers
   • Great for managing kiosks and interactive or electronic displays (Plasma and LCD TV)
   • Perfect for monitoring long processes such as data recovery or image creation
   • Use to control a machine running Apple Remote Desktop inside a closed network
   • Password-protected groups for delegation of remote access
   • Alerts framework allows for alerting designated account, group, and site recipients, as well as arbitrary recipients
   • Up / down and online / offline alerts
   • AppleCare warrantly expiration alerts
   • IP change alerts for mobile computers (theft retention)
   • Asset management (stores and updated a complete Apple System Profiler Report for each machine)
   • Asset reporting - export a tab delimited summary of asset, purchase and warranty status for selected computers or all computers
   • Update software from connection managers
3. Win HelpMate
   • Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)
   • Custom application branding to reinforce your company, school, or consultant support services
   • Full cross-platform interoperability with Mac HelpMate and Auto HelpMate
   • Supports Windows 2000, XP and Vista