ErlangCalculator 2.0
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ErlangCalculator 2.0
ErlangCalculator is developed to be an effective tool which enables you to calculate the number of analysts needed to answer calls within a service level....read more
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ErlangCalculator 2.0 description
ErlangCalculator 2.0 is developed to be an effective tool which enables you to calculate the number of analysts needed to answer calls within a service level (x percent of calls answered within y seconds where average calls last z seconds)
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