Mac HelpMate 3.0

Mac HelpMate 3.0 is designed to help your Mac run more smoothly. It can replace (with a subscription) a whole bunch of expensive products, including Timbuktu, eCare, and many others... Mac HelpMate contains powerful diagnostic features, such as the ability to run SMART (S.M.A.R.T) tests, check temperature and hardware sensors, inspected installed packages, repair permissions, clean caches, remove trash files, ASR multicast server, support for Growl notifications and much much more.

Mac HelpMate remains a free and useful program, but can be enhanced with a Mac HelpMate Professional account subscription that enables zero-configuration screen sharing. Its sister products, also currently included with a subscription are: Mac HelpMate ZIRO, Win HelpMate to control Windows Computers, and Auto HelpMate which allows a subscriber to initiate a screen sharing session from a web page. Many consultants have asked over the last year months about personalized copies of Mac HelpMate and Win HelpMate for their customers as well as the ability to initiate screen sharing with no one logged into the computer, and I am happy to say it's now a reality - desktop control/screen sharing through firewalls with no extra router configuration. Help anyone, anywhere, even behind inside corporate networks. The client, user or customer just downloads a subscriber's personalized copy, shares their screen, and in less than 45 seconds, they can control the remote computer.

In recent tests, Mac HelpMate easily handled remote control of a system with two 30-inch Cinema Displays over a DSL connection. To share or control a Mac there's nothing to install on the client machine outside of Mac HelpMate itself (you can even run it off of the Disk Image) and no admin password is required to initiate sharing or control. An account subscription is needed for the remote control/application and branding to work as well as the email alerts over an alternate SMTP port so that people who have ISPs that block port 25 can still alert you.

Major Features:

1. Mac HelpMate
   
   • Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)
   • Mac HelpMate ZIRO (Zero Interaction Roll Out) for one-click screen sharing by emailed link or web site link with no preinstallation required
   • Mac HelpMate Widget for one-click screen sharing
   • Custom application branding to reinforce your company, school, or consultant support services
   • Unlimited installable proactive alterts for kernel panics, S.M.A.R.T, low disk space, Time Machine backup failures and low memory via zero-config email (no SMTP setup or authentication required) to up to five email addresses at a time
   • 200 diagnostic, troubleshooting, and performance optimization items all in an application with your company's logo
   • 40% faster than Apple Remote Desktop over the internet - includes built-in viewer with screen scaling
   • 128-bit AES encryption - unbreakable security used by the US Military and FBI
   • Supports Mac OS X 10.3, 10.4, 10.5 and 10.6
   • Use the built-in Viewer or the Mac OS X Screen Sharing Application
   • Screen Sharing Application provides support for Macs with multiple monitors
   • Screen Sharing Applications supports fast user switching
   • Connect to remote computers over Bonjour
   • Use Bonjour to access the CLI from Terminal on the remote machine to run commands, update software, and do diagnostics in the background
   • Zero-config file sharing that respects Mac OS X permissions and application bundles
2. Auto HelpMate
   • Up to 100 Auto HelpMate Pro auto-activation computer registrations for one low price (Mac HelpMate subscription required)
   • Unlimited Auto HelpMate Standard registrations
   • Computer hardware asset information for Auto HelpMate computers
   • Warranty expiration asset information for Auto HelpMate computers
   • Auto-activated screen sharing - no user interaction or invitation required
   • Excellent for managing file servers, backup servers, and web servers
   • Great for managing kiosks and interactive or electronic displays (Plasma and LCD TV)
   • Perfect for monitoring long processes such as data recovery or image creation
   • Use to control a machine running Apple Remote Desktop inside a closed network
   • Password-protected groups for delegation of remote access
   • Alerts framework allows for alerting designated account, group, and site recipients, as well as arbitrary recipients
   • Up / down and online / offline alerts
   • AppleCare warrantly expiration alerts
   • IP change alerts for mobile computers (theft retention)
   • Asset management (stores and updated a complete Apple System Profiler Report for each machine)
   • Asset reporting - export a tab delimited summary of asset, purchase and warranty status for selected computers or all computers
   • Update software from connection managers
3. Win HelpMate
   • Zero-config screen sharing through firewalls and routers by invitation for unlimited client installations (no port forwarding)
   • Custom application branding to reinforce your company, school, or consultant support services
   • Full cross-platform interoperability with Mac HelpMate and Auto HelpMate
   • Supports Windows 2000, XP and Vista