Web Help Desk Software - Pro 9.1.21

Web Help Desk Software - Pro 9.1.21 is regarded as a beneficial and easy-to-use application that can meet the needs of help desk support groups managing thousands of users at multiple sites. No extra help desk software is required for customers or technicians beyond a web browser.

Help Desk Software Integration:

• Apple Remote Desktop
• LANrev Client Manager
• JAMF Casper Suite
• LDAP (Lightweight Directory)
• Microsoft Active Directory

Find out why over 1,200 IT managers throughout the world choose the Web Help Desk software over more costly help desk software solutions for their small business help desk, or enterprise service desk.

Customer of the Web Help Desk software include: Apple Inc., Time Warner, NASA, Sony Pictures Entertainment, Gold's Gym, FileMaker, Education organizations worldwide (K12 to Higher Education) and the United States Armed Forces.

Major Features:

1. 100% Web-based Help Desk Software
2. Customer Service Web Portal
3. Incident Management
4. Email-to-Ticket Conversion
5. Asset Life Cycle Management
6. Two-Way E-Mail
7. Knowledge-Base Management
8. LDAP / Active Directory Sync
9. Service Level Agreement (SLA) Alerts
10. Approval & Change Workflow
11. Customer Satisfaction Surveys
12. Reporting Included
13. Server Licensed or ASP Hosted SaaS Options