ScreenSteps 2.6.0

ScreenSteps 2.6.0 is known as a tool with the content creation and editing module of the ScreenSteps Support Suite. With ScreenSteps Desktop, users of any ability can quickly create customer tutorials and guides that any customer can follow. You can literally transform knowledge into visual customer tutorials and guides in a matter of minutes and then choose from one of the many export options such as PDF, HTML, Blog or ScreenSteps Live.

Major Features:

1. The ScreenSteps Support Suite is a collection of applications and services that make visual communication easy.
   
2. ScreenSteps Desktop is the content creation and editing module of the ScreenSteps Support Suite. With ScreenSteps Desktop, users of any ability can quickly create customer tutorials and guides that any customer can follow.
3. ScreenSteps Live is the hosted publishing, distribution and collaboration component of the suite. ScreenSteps Live allows users to quickly publish, distribute and reuse the content they have created with ScreenSteps Desktop.
4. Instant Productivity
   • ScreenSteps allows teams to increase their productivity from day one. With about 5 minutes of training, support representatives can start creating visual guides that solve customer issues.
5. The ScreenSteps Philosophy
   • ScreenSteps is most effective when you follow the ScreenSteps philosophy for creating content. The ScreenSteps philosophy is based upon three principles:
   • Teach Tasks, Not Features
   • Plan Not To Plan
   • Start Small, Expand as Needed
   • If your documentation is focused around features, your customers will have to do the work of translating features into tasks they want to accomplish.
     
   • Task based documentation also makes it much easier for your customer to pick out just the parts of your manual that they need at any given moment.
   • The “plan not to plan” method allows you to skip the long drawn out (and many times useless) planning stage and get right to creating content that will improve your customer support. Here is how it works:
   • • Write down the questions customers have asked.
     • Create tutorials in ScreenSteps Desktop that answer those questions.
     • Post the answers as a manual to ScreenSteps Live.
     • When a customer asks a new question, do one of two things:
     • If you have a tutorial that answers the question then send it to them.
     • If you don’t, create one, add it to the manual and then send it to them.
   • The key is, ScreenSteps allows you to be extremely flexible.
     
   • Start Small, Grow as Needed
   • Don’t worry about getting everything finished before you launch your ScreenSteps Live site. The goal is to decrease customer support requests. Answer the most frequent questions first then launch your site.
     
6. Collaboration
   • The integration of desktop authoring and server-based publishing in the ScreenSteps Support Suite enables easy and efficient collaboration among content creators. Team members post tutorials to a central repository.
     
7. Distribution
   • ScreenSteps Live really shines when it comes to distribution. For those who need a quick solution, the content you publish can be made available to your customers through their web browser.
8. Improve Your Customer Support Today!
   • The ScreenSteps Support Suite helps dramatically improve the effectiveness, efficiency and customer satisfaction of customer support interactions. 

Enhancements: 

• Embed Video from YouTube, Vimeo, Viddler Or Any Other Video Sharing Service
• • ScreenSteps is great at quickly assembling images into step-by-step guides. But sometimes, including a short video can really be an effective way of demonstrating a point. With ScreenSteps 2.6 you can now insert video embed code into a ScreenSteps step. This will work when exporting to html, blog, wiki or ScreenSteps Live.
  • Embed video
• Export to Microsoft Wrod (or any application that support the Office Open XML format, e.g. Apple Pages, OpenOffice.org) - Pro Only
• • In version 2.6 of ScreenSteps Pro you can now export lessons and manuals to the Office Open XML format. This gives you complete control over the formatting of your lessons and lets you move ScreenSteps content easily into an editable format for use in 3rd partly applications.
  • ScreenSteps manuals export with a complete table of contents. You can even customize your templates to exactly match your styling requirements.
  • Docx export
• Set Starting Sequence for Step
• • The Sequence tool is one of the most popular aspects of ScreenSteps. With version 2.6 you can now set a starting number for the Sequence tool, allowing your sequence annotations to span multiple images.
  • Sequence start
• ScreenSteps Live Publishing Preview
• • If you are ScreenSteps Live user then you will really appreciate this feature. ScreenSteps Desktop will now give you a preview of what changes will be made to manuals before you download or upload them. You are able to make sure that things will look exactly as you would expect them to before you publish.
  • Preflight

Requirements:

• Requires Mac OS X v. 10.3 or later.