The Phone Emulator allows you to mock up an ACD/CTI application in order to test the customer experience before committing to the programming effort. It has a simple flow chart interface to help establish the flow of the CTI and ACD application. After you have constructed the flow you can run it and check to see if this is the experience that you want for your customers. Once the flow has been established you can then print out the phone script to be recorded and the major flow steps for the CTI/ACD programmer. It can be used in a team design environment to lock down the customer experience with all team members who have a stake in the customer process.

Here are some key features of "Phone Emulator":

· Flow chart interface
· Ability to test the flow dynamically
· Printing of the phone script and flow steps.